Super Receptionist - Call Mgmt 2.7.4

Knowlarity’s SuperReceptionist is a comprehensive Call Management and business CRM solution tailored for various industries. It offers functionalities that allow businesses to store customer calls, categorize incoming calls, and automatically archive specific customer interactions for future reference. The continuous enhancements and updates underscore our commitment to delivering a holistic business CRM solution for enterprises.

Utilizing the proprietary Business Health Indicator, which leverages SuperReceptionist’s robust analytics and insights capabilities, our call management tools provide seamless monitoring of your business performance. The platform enables real-time monitoring of business activities via mobile devices and facilitates instant customer interactions through Click to Call functionality.

The platform empowers agents and business owners with an array of features:

• Automated call recording and playback for later review
• Segmentation of personal and business contacts for targeted call recording
• Monitoring agent-customer interactions for future reference
• Facilitates quick agent-customer calls
• Access to customer data stored within the SuperReceptionist Business CRM
• Documentation of customer conversations for follow-up initiatives
• Balance tracking for call services
• Business health assessment in terms of customer acquisition and retention
• Evaluation of team efficiency through call metrics
• Geographical identification of customers
• Call record oversight with access to recordings and customer status
• Call record filtering based on call types
• Caller identification via call management functionality
• Data security and storage in the CRM system

For Team Members/ Agents:

• Maintain task lists for follow-ups on missed calls
• Receive reminders for pending follow-ups
• Caller ID popup display for identifying customers
• Initiate calls using Click to Call feature
• Document customer interactions for future reference
• Status tagging for every lead handled
• Schedule customer follow-ups
• Access recordings of previous conversations remotely

We believe these insights offer valuable information to guide your decision-making process. Sign up today to avail the Free for Life plan from SuperReceptionist.